Comments from our Customer Satisfaction Survey

Customer Comments

Pertwee & Back are consistantly one of the top performing Ford Dealerships in the country for customer service. We pride ourselves on giving a great experience and service to all our customers. It is our aim to maintain the best customer service, not only in Norfolk but also in the country. Below are some comments provided by our customers on their views.

Kept me up-to-date with my order, made the purchase of my new vehicle straight forward, and any questions I had about my new car were answered fully. From my experience there is nothing they could have done better, I recieved first class service.

I have been a customer of Pertwee & Back for about 12 years and have always found their service of the highest standard.

I am completely happy with Mr Clive Seager and have dealt with him over the last five years, no question is too much and I do ask alot of questions. I also had a little prang before buying my new car and I just have to say that your Ford Accident Management service is brilliant and god forbid that if I did have another accident, I would definatley used them again.

This was my third new car from the dealer and I have always ask for the same sales person. I know that I will be treated fairly, respectfully and any concerns or questions I have regarding the car will be discussed and answered honestly. I come away knowing I have the right deal and the right car.

Salesman was excellent, he was helpful, polite and had a good level of knowledge I felt a valued customer. The way he dealt with me would guarantee a return to Pertwee & Back. The car was extremely well prepared for collection Top marks!

This is the 4th vehicle I have purchased from Pertwee and Back and have always found the quality of service to be of the highest quality. I will certainly return to Pertwee and Back for my next car in two years time.

I have dealt with Pertwee and Back over many years both for new cars and their servicing and MOT when necessary and have always been completely satisfied with their customer liaison.

100% excellent: the best car purchase experience in forty years since I first ever bought a car – I cannot recommend them or Ford more highly.

Im really pleased with my new Fiesta Edge 1.4 TDCI. It’s perfect for my pupils and its returning a really good MPG. Pertwee and Back gave me excellent service during the buying process. Mr P. Spencer (vehicle photo below).

New Ford Fiesta Edge 1.4 TDCI supplied by Pertwee and Back to Driving Instructor Learn 2 Pass

Finally a huge Thank you to all our customers who have taken the time to fill in the customer satisfaction questionnaires, we really appreciate your comments.

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